Summary of Qualifications |
| Wide ranging business and technology background in multiple industries, from healthcare and insurance to automotive and consumer goods, at all organizational levels. Demonstrated leadership experience and commitment to growth for both professional clientele and myself. Proficient in commonly accepted process improvement methods, work practices, and productivity tools. |
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Core Competencies |
- Definition and analysis of key business metrics and performance indicators, including Lean, Six Sigma, and Toyota Business Practice.
- Reporting and data visualization via graphs, charts, and other methods.
- Facilitation and collaboration for effective relationship building and problem solving.
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Work Experience |
Specialist
Toyota Motor Engineering and Manufacturing, North America
January 2006 to September 2013 |
- Facilitated technical review and evaluation of multiple detailed analysis projects performed by all North American suppliers on their quality improvement activities. Supported use of a data delivery system.
- Produced visual controls for tracking, reporting, and trend analysis of field quality conditions to enable continuous improvement for all North American facilities and their vehicles and related products.
- Provided analysis of business requirements and processes, source documents and program specifications, industry trends; user interface development; collaborative interviews; software quality assurance and testing; training; macro programming; post-deployment support.
- Designed and developed necessary presentations, manuals, and other materials and conducted training for external and internal personnel on programs and processes.
- Administered intranet site: design programming, implementation, and maintenance.
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Consultant
TEKsystems (formerly Computer Horizons, Corp.)
July 2000 to January 2006 |
- Managed interactive and Internet projects, including marketing, planning, scheduling, development production and programming, delivery, and resource and asset management.
- Performed application development: requirements analysis, specifications, design, programming, implementation recommendations, and integration with intranet and other mechanisms.
- Interfaced with: executives; management; marketing personnel; development and support personnel; creative talent; user representatives; and training consultants.
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Business Analyst
CTG, Inc.
(Computer Task Group)
November 1988 to July 2000 |
- Provided consulting to align business strategy and information technology.
- Managed all phases of external and internal projects.
- As a cross-functional team member, researched, evaluated, recommended, installed, optimized, and supported hardware, software, and networks.
- Designed, developed, created, and edited: World Wide Web pages; computer systems manuals; user manuals; operations manuals; training manuals and CBT; online help; project proposals and plans; and marketing support and multimedia materials, and other information products.
- Researched, wrote, published, and presented internal company white papers.
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| Independent Consultant |
- Provided computer, administrative, public relations, and video production
assistance.
- Wrote general assignment newspaper articles and film and theater reviews.
- Edited newsletters for professional and casual audiences.
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Education |
Formal |
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Training |
- Structured systems analysis
- Data communications, connectivity, and LANs
- Project management
- Estimating, scheduling, and tracking projects
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Environments |
| Industries |
- Automotive manufacturing, banking and financial, consumer products, healthcare, industrial manufacturing, insurance, marketing, medical systems, packaging.
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| Hardware |
- IBM PC compatibles; Apple Mac and iOS devices; Android devices; networking; communications; printers; multimedia.
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| Software |
- Adobe Acrobat, Lotus Notes, Microsoft Office (Word, Excel, PowerPoint, Access, Visio), Microsoft Project, Microsoft SQL Server; others.
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| Languages |
- Active Server Pages, HTML/XML, JavaScript, SQL, Visual Basic.
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Public Service |
Council Member at Large
January 2000 to January 2005 |
- One of seven elected positions responsible for the administration of
local community government. Chair of Buildings and Grounds committee,
member of Rules and Law and of Planning and Zoning committees.
- Produced ordinances and resolutions, prepared budgets and salaries,
and oversaw Village personnel. Balanced individual residents’ concerns alongside overall community needs.
- Worked with Village solicitor to negotiate public works contracts.
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| U.S. Air Force and Reserve |
Aeromedical Evacuation Specialist
NCO-In-Charge, Manuals Control
349th Air Mobility Wing (USAFR), Travis AFB, CA
- Performed aeromedical evacuation duties.
- Researched, wrote, and edited: procedures, policies, and operating
instructions.
- Supervised three-person customer service department of publications
distribution, maintenance, and training for 200 personnel.
Surgical Technician and EMT
USAF Hospital, Kirtland AFB, NM
- Performed scrub, circulating, recovery room, and central sterile supply
duties.
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